To Register for your VIP Experience
Preregistration is required at least four days in advance of your VIP Experience and openings are limited, so register early! You will receive confirmation of your registration. Full payment is required at the time of registration.
Questions? Contact us at 260-427-6800 or by e-mail.
Important Information for your VIP Experience: VIP Experiences are available only when the zoo is open for the season. VIP Experience prices do not include zoo admission. You are free to explore the zoo on your own during normal operating hours before or after your VIP Experience. No exceptions for stated maximum group size or age limits. Children age 13 and under must be accompanied by an adult who has also purchased a VIP Experience ticket. Participants agree to abide by zoo protocols when visiting behind the scenes as instructed by zoo staff, including the use of protective masks, hand washing or other procedures. Closed-toed shoes are required for your safety—no sandals. Photographs taken behind the scenes at the zoo may not be published or shared on social media per the zoo’s Photo and Video Policy.
VIP Experience Cancellation and Refund Policies: VIP Experiences are held rain or shine. Refunds (minus 10% processing fee) are available if you cancel at least 2 weeks in advance. No refund if you cancel less than 2 weeks in advance, but the zoo will make every effort to reschedule your VIP Experience. The zoo reserves the right to cancel any VIP Experience or offer an equivalent substitute at any time due to animal health or safety issues. In the event of a zoo cancellation, a full refund will be offered.