Camp Cancellation and Refund Policies: Children must meet age requirements on the first day of all programs (no exceptions). Programs are held rain or shine. Refunds (minus 10% processing fee) are available if you cancel at least 2 weeks in advance. No refund if you cancel less than 2 weeks in advance. The zoo reserves the right to cancel camps with insufficient registration. In the event of such a cancellation, all of your fees will be refunded.